When it comes to meeting the motor industry’s needs, ForWare is a name you can trust. Over the years, we have worked with fleets of all types and sizes. We are also known for providing software support to mission-critical fleets such as Ireland’s Emergency Services.
They have confidence in us, and so can you.
We have the background, technical know-how and the Software Team to back it up. We had set trends and got ahead of the curve when nobody else knew that curve was there.
Flexibility is critical – unlike other systems, we work to suit YOUR processes – not the other way around.
Our world-class Development Team regularly updates our systems and actively seeks feedback as they do – we listen to Fleet Managers, Service Managers and other users and make updates as we go.
If something is useful, we add it – we don’t believe in waiting around for months to roll out an update.
Systems are great, but you need a solid process to bring out the best in them to succeed.
For your system to perform well, you need to understand the customer journey and what each person in the process needs to get from the system to give, what we call, the “customer for-life experience”.
We hear a lot about system support, but you need to understand how the system is applied to know what support the customer indeed requires. In some cases, it might have nothing to do with the system’s functionality but with the way it’s being used.
These days, it’s a must to have a system that can adapt to changes in your business or support additional revenue streams. For Fleet Managers, ForWare is that must, The Covid-19 crisis has shown us all that we need to be able to change our processes very quickly and our systems need to be able to keep up; the last thing you want to hear is “we will see if we can put that change into our next release but you’ll need to raise a ticket for that”.
System flexibility and scalability are now not a “nice to have” but a “must have”. Good systems and processes will save time and money; remember that just because you have always done it that way with a particular system doesn’t mean that it can’t be done better.
Systems should work for a business, not the other way around. Sometimes, an unwieldy system can hinder a business. For example, a prominent Irish motor company once operated a fleet of 3,000 mission-critical vehicles that used 58 different workshops, generating over 8,000 invoices annually to over 600 local offices. ForWare then helped them slim this down to just 52 invoices annually by consolidating all the different garage’s work into one weekly invoice. This saved so much admin time and resources they never looked back. ForWare wants every fleet to benefit from this, large or small.
ForWare is there to help Fleet Managers run the most efficient systems possible. Not just on the day you sign up but for every step of the journey.