ForWare has been meeting the needs of Emergency Service and other mission-critical fleets for over a decade.
We’ve helped fleets large and small streamline their operations and cut down on admin time.
Very much a dynamic product, we’ve evolved with our customers, constantly listening to and working with Fleet Managers to tweak and optimise our system to make it the most flexible and comprehensive fleet maintenance software system out there.
With inadequate systems, Fleet Managers often end up tailoring their work processes to suit the system, and in doing so hindering their productivity and workflow. With ForWare, this simply doesn’t happen. Our system is customisable to suit individual fleets and workshops. It also allows for easy integration with other systems, such as Keyloop DMS, for example. Dashboards are customisable and reports can be set to suit your requirements.
ForWare is constantly adding new features, often based on customer feedback. We don’t believe in making users wait months or years for updates; if we think a new feature would be useful, we add it, simple.
ForWare is web-based, so there’s no installation required. It can be accessed practically anywhere with a web connection, and there’s no hardware needed. This also means the customer doesn’t ever need to install updates; the system does it seamlessly. The interface is designed with ease-of-use in mind, we can have users trained up in around 30 minutes.
ForWare includes an industry-first two-way video platform between the repairer and authoriser. Technicians can record, pause, and watch back videos during the VHC. Again, ease-of-use is built into the system; mechanics can use it without gloves and instantly select vehicle issues, causes, and repairs needed. Manufacturer service times are built-in, and the health check templates can be customised too.
The ForWare system is compatible with all manufacturer Service Plans, including branded portals and service requirement prediction notifications. It also allows for fleet, repairer or customer-designed Service Plan options. This allows for custom plans for second-hand vehicles or lease agreements. An online payment and billing facility is also available.
When it comes to turning around fleet service jobs, delays in work authorisation can be a stumbling block for many Fleet Managers and Workshop Managers alike. ForWare includes real-time authorisation, which includes an easily-accessible Service History for each vehicle. Automatic authorisation rules can be built-in (e.g. specific repair rules, time of day rules, cost rules). And if the authoriser is out of office, they can temporarily assign another authoriser to their jobs. They can also switch on auto-pilot, set auto-authorisation rules, and activate authorisation service within their dashboard.
ForWare also aims to streamline the often unwieldy billing process between workshops and Fleet Managers. Whether you deal with one workshop or twenty, we can collate all your bills into one unified bill per month. This saves so much time and effort in admin alone, your Accounts Department will thank you for it! The dashboard is customisable, and gives you access to all payments, remittances and credits.
Electrification may be a source of anxiety for some Fleet Managers, but it needn’t be. ForWare can help match your fleet to authorised EV-service agents where needed. If you’re worried about having to deal with multiple workshops and multiple invoices, we can act as a central touchpoint, complete with unified billing.
Our world-class Support Team is always there to help you as you go, be it by email, chat, or phone. We constantly take on feedback and pass it on to our Development team.
Business Class support is included with every package, Enterprise Level support is also available.